agenda

Thought Leadership

Delivering Edge-to-Cloud Connectivity and Security

Silver Peak's EdgeConnect SD-WAN Platform Delivers: 

•  Business-driven SD-WAN Edge Business priorities are always reflected in the way the network behaves; business intent drives applications and network resources 
• Delivers Highest Quality of Experience End users enjoy always-consistent, always-available application performance; IT reclaims nights and weekends with high availability and resiliency 
• Continuous Adaptation Applies advancements in automation and machine-learning to power a self-driving wide area network that gets smarter every day 
• A Single Unified Platform Designed from the ground up to unify SD-WAN, firewall, segmentation, routing, WAN optimization and application visibility and control

Sponsored by:

Silver Peak Systems

 

 

Thought Leadership

The Dos and Don'ts of Recovering Active Directory from a Scorched Earth Disaster

In the age of cloud, dependency on Active Directory is rapidly growing - and so is the attack surface. The threat to AD from ransomware and wiper attacks is generally understood, but the complexity of forest recovery is not. In "the good old days", AD recovery meant recovering AD from natural disasters and operational errors. But cyberattacks changed all that. Today, it's quite likely that every domain controller (DC) will be encrypted or completely wiped out in a matter of minutes. 

So, what to do you when a cyber-attack wipes out your DCs? Microsoft provides a lengthy technical guide that details the manual-intensive process required to recover an AD forest. There's no indication if you do something wrong until the end, at which point you have to start over. Third-party backup tools can automate the process, but they were only built to address recovery from IT operational issues, where AD is affected but host servers are not. 

With AD becoming a prime target for widespread, business-crippling attacks, it's time to think "cyber-first". In this session, you'll learn the dos and don'ts of recovering AD from a cyber disaster. 

• Recover AD even if domain controllers are infected or wiped 
• Restore AD to alternate hardware (virtual or physical) 
• Eliminate reinfection of malware from system state backups 
• Automate the entire recovery process and reduce downtime

Sponsored by:

Semperis

 

 

Thought Leadership

Using Automation to Kickstart a CX Transformation

For businesses focused on achieving measurable gains in customer experience, test automation may hold the key to optimizing processes and technology that directly impact the customer, particularly in the contact center. Upgrading legacy contact center technology to a platform designed for greater speed and efficiency can also signal the need to move from manual to automated testing in order to keep pace at scale.

Hear from Vanguard's Head of IT, Denise Murphy, on how the organization has begun leveraging automation to improve customer experiences in the contact center by:  

·         Assuring a smooth migration from legacy technology to Genesys PureCloud

·         Adopting automated testing to assure IVR call flows

·         Monitoring the production environment

·         Measuring AI thresholds

·         Implementing performance testing to ensure systems have the capacity to meet call volumes

Sponsored by:

Cyara

 

 

Thought Leadership

Building the future of customer engagement

As companies shift their focus from survival to recovery and growth in a post-pandemic world, those that continue to embrace a digital mindset will be uniquely positioned for success. This session will focus on why now is the right time to build the future of your business (with digital customer engagement as one strategic focus area) as well as discuss several key considerations and principles that will help you thrive in this new digital era.

Sponsored by:

Twilio

 

 

Presented by:

Thought Leadership

Transforming for Operational Agility

As growth rebounds post pandemic, the race is on for firms to capture their fair share. Doing so requires moving quickly to address customer and market trends. This, in turn, requires the capability to rapidly change your market presence and customer offerings, and so your business platform. 

Digitization and digitalization are at the heart of this race to meet the market, but this transformation also needs to be done with great speed to capture market trends, and the ability to change rapidly has to be engineered into the transformation. 

Finally, resiliency needs to be redefined in the face of all the learnings from the pandemic. Business Continuity Planning is not enough; agility in reconfiguring the business platform away from crisis hot spots must be a key component moving forward. 

So, how to achieve such operational agility?  Fortunately, new capabilities and approaches are pointing a way forward.

Sponsored by:

Signavio Inc